OptiGuide Order Confirmation - T-Bone Speaks

OptiGuide Order Confirmation

Digital is great!  However, there are times when digital can leave you a bit confused.  There have been a few times where I thought I have ordered my OptiGuide to only find out several days later that the upload never went through.

In this post I would like to outline the steps to ensure your OptiGuide order has gone through.

Step 1.  Make sure to click on the OptiGuide Digital when ordering your guide.

Select OptiGuide WWW when ordering guide

Select OptiGuide WWW when ordering guide

Step 2.  Click prepare data transfer to ready your case to be securely transmitted.

Click Prepare Data Transfer

Click Prepare Data Transfer

Step 3.  Once the data has been packaged (step 2 above) your web browser will automatically launch and click the large orange SiCAT Portal button.

Click SiCAT Portal to securely transfer data

Click SiCAT Portal to securely transfer data

Step 4.  Browse to the ‘SiCAT Orders’ Folder on your computer.  This is by default set on the c: drive.  Then click submit to digitally and securely transmit the data.

Click Select File

Click Select File

Browse to the SiCAT Orders folder

Browse to the SiCAT Orders folder

Step 5.  Within minutes you should receive an email from SiCAT that your file was successfully transmitted to them in its entirety.

Confirmation Email of Data Upload

Confirmation Email of Data Upload

Step 6.  About a day or two later you should receive an email from SiCAT that they have received your file and it is now in the production phase.  If there are issues with your order you will receive another email with the errors detailed.

SiCAT Confirmation of Receipt email

SiCAT Confirmation of Receipt email

Step 7.  You will then receive an email detailed that your order is being shipped for delivery.

Shipping Confirmation email

Shipping Confirmation email

By now knowing exactly what communications to expect myself or my team can ensure that all orders have been properly sent, received, produced, and shipped.

About the Author Tarun Agarwal

Dr. Tarun Agarwal represents the next generation of leadership for the dental profession. As a respected speaker, author and opinion leader, he is changing the way general dentists and their teams practice.

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